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Admission: 1. Admission Process :
Admission: 2. Explanation about the expenses and packages :
Admission:3. Behavior (attitude and communication) of the admission staff :
Consultant Doctors: 1. Visit By Consultant Doctor :
Consultant Doctors:2. Time given by your doctor :
Consultant Doctors:3. Explanation about condition of patient & treatment plan :
Consultant Doctors:4. Behavior (attitude and communication) of the doctors :
Consultant Doctors:5. Recovery after course of treatment in the hospitals :
Junior Doctors / DMO:1. Visit by junior doctors / DMO :
Junior Doctors/ DMO:3. Responsiveness of junior doctors :
Junior Doctors / DMO:4. Behavior (attitude and communication) of the doctors :
Nurses:1. Timeliness of medication administration :
Nurses:2. Response time of nurses :
Nurses:3. Behavior (attitude and communication) of the nurses :
Food and Beverages:1. Explanation about the prescribed diet by dietitian :
Food and Beverages:2. Timeliness of serving prescribed diet :
Food and Beverages:3. Quality of food (taste, temperature and hygiene) :
Diagnostic Services: 1. Waiting time for test :
Diagnostic Services:2. Explanation about test :
Diagnostic Services:3. Privacy during procedure :
Diagnostic Services:4. Co-operation of the staff by performing test :
Diagnostic Services:5. Timeliness of issue of test results :
Housekeeping:2. Behavior (attitude and communication) of the housekeeping staff :
Hospital Environment: 1. Cleanliness of your room :
Hospital Environment:2. Cleanliness of washroom :
Billing: 1. Regular update on the finances by billing department :
Billing:2. Clear and timely intimation by Reception :
Discharge Process:1. Duration of discharge process :
Discharge Process:2. Explanation of the discharge summary at the time of discharge :
Other Services:1. Canteen facility :
Other Services:2. Parking facility :
Other Services:3. Behavior of security staff :
How likely is that you would recommend our Hospital to your friends and dear ones, if necessary?
How did you come to know about KJK Hospitals (Initial source of information) :
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